Last updated: July 25, 2026
We want verified order problems handled clearly and fairly. Return and refund eligibility depends on the product, its condition, the delivery location, applicable law, and the payment method.
Report an order problem
For an incorrect, missing, damaged, or defective item, contact us within 48 hours of delivery. Include the order number, a description of the issue, clear photographs, and images of the shipping label and packaging. Keep all items and packaging until support completes the review.
Return eligibility
- Do not mail, ship, or deliver any item back without written return instructions from 420GH.
- Unopened and unused items may be eligible when support is contacted within 7 calendar days of delivery and a lawful return method is available.
- Opened, used, consumed, altered, or improperly stored items are normally not returnable unless they arrived damaged, defective, incorrect, or applicable law requires another remedy.
- Products with safety, hygiene, perishability, or regulatory restrictions may not be physically returnable. We may use photographs, batch information, carrier records, or another verification method instead.
Cancellations
Contact us as soon as possible to request a cancellation. An order can usually be cancelled before payment verification, processing, or fulfillment begins. Once an order has been processed or transferred to a delivery provider, cancellation may no longer be possible.
Refunds and other remedies
After verification, an approved claim may be resolved with a replacement, store credit, partial refund, or full refund, depending on the circumstances and applicable law. Refunds are sent to the original payment method when technically possible. Cryptocurrency and person-to-person payments cannot always be reversed; in those cases, support will confirm an appropriate refund method with the customer.
Approved refunds may take several business days to appear after they are issued. Bank, payment-network, and blockchain processing times are outside our control.
Contact
Email 420ghservice@420gh.com or use the “Chat with us” options displayed on the website. Support hours are Monday–Saturday, 9:00 AM–6:00 PM Pacific Time; typical replies are sent within 24 hours.