Last updated: July 25, 2026
This policy explains how 420GH reviews, processes, and supports eligible deliveries. It forms part of our Terms and Conditions.
Eligibility and lawful fulfillment
We accept and fulfill orders only when the product, customer, delivery method, and destination are permitted by applicable federal, state, and local law and by our current authorizations. Product availability on the website does not by itself establish delivery eligibility.
- Customers must be 21 or older and may be asked to complete age, identity, address, or eligibility verification.
- Regulated cannabis goods are not shipped across state lines or through a carrier or delivery channel that prohibits them.
- Hemp-derived products are shipped only when the product, records, testing, destination, and carrier requirements are satisfied.
- International, APO, FPO, and DPO delivery is not supported.
- We may restrict, hold, or cancel an order that cannot be lawfully or safely fulfilled. When payment has already been received, an appropriate refund or alternative resolution will be arranged.
Order processing
An order is not accepted until payment and any required verification are complete. Eligible orders are normally prepared within 1–2 business days. Processing can take longer because of verification, inventory, weather, carrier conditions, holidays, or compliance review.
Delivery estimates and tracking
When shipping is available, typical transit estimates are 2–5 business days after carrier acceptance. Estimates are not guarantees. Tracking is provided when supported by the selected delivery method. The shipping method, price, and any promotion shown during checkout control for that order.
Address accuracy and delivery
- Provide a complete, accurate, and deliverable physical address.
- Review the order confirmation immediately and contact us before processing if an address needs correction.
- Monitor tracking and make suitable arrangements for receipt, including any required age or signature check.
- We are not responsible for delays or loss caused by an incorrect address supplied by the customer, refusal of a lawful delivery, or events outside our reasonable control.
Packaging and delivery issues
Eligible orders use plain, protective packaging appropriate for the product and delivery method. If a package is damaged, incomplete, incorrect, or appears lost, contact us within 48 hours of delivery or the relevant tracking update. Keep the packaging and provide the order number, photographs, and tracking information so we can investigate.
Contact
Email 420ghservice@420gh.com or use the “Chat with us” options displayed on the website. Support hours are Monday–Saturday, 9:00 AM–6:00 PM Pacific Time; typical replies are sent within 24 hours.