Last updated: July 25, 2026
The 420GH Order Guarantee is a commitment to investigate documented order problems and provide an appropriate remedy when a claim is verified. It is not an unconditional delivery, product-effect, or money-back promise.
What the guarantee covers
- An item that is materially different from the item shown on the confirmed order.
- A missing item confirmed by order and fulfillment records.
- Material transit damage documented promptly after delivery.
- A package confirmed lost by the delivery provider, after the provider’s investigation process is complete.
- A verified product or packaging defect associated with the listed batch.
How to make a claim
Contact support within 48 hours of delivery or the relevant tracking update. Provide the order number, tracking information, a clear explanation, and photographs or video showing the item, packaging, shipping label, and Batch ID when applicable. Do not discard or return anything until support provides instructions.
Available remedies
After review, 420GH may provide a replacement, store credit, partial refund, or full refund. The appropriate remedy depends on the verified issue, product availability, payment method, delivery rules, and applicable law.
What is not covered
- An incorrect or incomplete address supplied by the customer.
- Delivery refusal, failed age or identity verification, or failure to retrieve a package after notice.
- Unauthorized returns, product misuse, improper storage, alteration, or disposal before review.
- Subjective preferences, expected effects, or medical outcomes.
- Delays or losses caused by weather, legal restrictions, government action, carrier disruption, or other events outside our reasonable control, except where applicable law requires a remedy.
Consumer rights
This guarantee does not limit any non-waivable consumer rights or remedies available under applicable law.
Contact
Email 420ghservice@420gh.com or use the “Chat with us” options displayed on the website. Support hours are Monday–Saturday, 9:00 AM–6:00 PM Pacific Time; typical replies are sent within 24 hours.